(Scott) M:0450723423
Terms and Conditions
Terms and Conditions for Tooltime Handyman Services Gold Coast
ABN 38 790 917 659
Scope of Work:
a) We will perform the services as agreed upon in the estimate or work order provided to the customer.
b) Any additional work requested by the customer will require written approval and may incur additional charges.
Payment Terms:
a) 50% Deposit is required prior to work being started.
b) Full Payment is due upon completion of services, unless otherwise agreed upon in writing.
c) We accept cash, or direct debit.
d) Late payments may accrue interest at 20% per month.
Cancellation and Rescheduling:
a) Cancellations or rescheduling of appointments must be made 48 hours/days in advance.
b) Failure to notify us within the specified time frame may result in a cancellation fee of 30% of the total invoice.
Materials and Equipment:
a) The cost of materials and equipment necessary for the job will be itemized separately on the invoice.
b) Customer may provide materials, but we are not responsible for their quality or suitability.
Liability and Insurance:
a) We carry liability insurance to cover damages caused by our negligence.
b) Customer agrees to secure any necessary permits or approvals for the work performed where required.
Warranty and Guarantee:
a) We warrant our workmanship for a period of 1 month from the date of completion.
b) This warranty does not cover normal wear and tear or damages caused by misuse or neglect.
Dispute Resolution:
a) Any disputes arising from these terms and conditions will be resolved through mediation or arbitration in [QLD].
b) Both parties agree to act in good faith to resolve any disputes promptly and fairly.
Privacy Policy:
a) We respect your privacy and will only use your personal information for purposes related to providing our services.
b) Customer information will not be shared with third parties without consent, except as required by law.
Health and Safety:
a) We prioritize the health and safety of our employees and customers.
b) We adhere to all relevant health and safety regulations and provide a safe working environment.
Force Majeure:
a) We are not liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or government actions.
Miscellaneous:
a) These terms and conditions constitute the entire agreement between the customer and [tool time handy man].
b) Amendments or modifications must be made in writing and signed by both parties to be valid.
Disclaimer
Tooltime Handyman are professional skilled handyman NOT licenced Electricians or Builders or Plumbers for these skilled trades please contact your licenced provider.
Return and Refund Policy
Return and Refund Policy for Tooltime Handyman Services
1. Scope of Policy:
a) This Return and Refund Policy applies to all services provided by [tool time handy man] (referred to as "we," "us," or "our").
2. Refund Eligibility:
a) Refunds may be considered under the following circumstances:
b) Unsatisfactory service quality that does not meet agreed-upon specifications.
c) Services not completed as per the written estimate or contract.
d) Errors or omissions in service delivery attributable to our negligence.
3. Request for Refund:
a) To request a refund, customers must notify us in writing within 7 days of service completion.
b) The request must include details of the issue, supporting documentation (if applicable), and contact information.
4. Refund Process:
a) Upon receipt of a refund request, we will review the claim and may request additional information or clarification.
b) If the claim is validated, we will issue a refund within 7 days using the original payment method.
5. Non-Refundable Services:
a) Certain services may be non-refundable, such as:
b) Emergency or same-day service requests.
c) Services completed as per customer specifications and satisfaction.
d) Materials purchased specifically for the job, unless covered under warranty or returnable to suppliers.
6. Cancellation Policy:
a) Cancellations made by the customer within 48 hours of the scheduled service may be subject to a 30% cancellation fee.
b) Fees will be determined based on the amount of preparation and scheduling involved.
7. Contact Information:
a) For inquiries regarding our Return and Refund Policy, please contact us at [contact@tooltimehandyman.com.au].
8. Modification of Policy:
a) We reserve the right to modify or update this Return and Refund Policy at any time.
b) Any changes will be effective immediately upon posting on our website.
Copyright © 2024 tooltimehandyman - All Rights Reserved.
ABN: 38 790 917 659
Insurer: Allianz
Policy Number: 141SV07971COM
Disclaimer
Tooltime Handyman are professional skilled handyman NOT licenced Electricians, Builders, Plumbers for these skilled trades please contact your licenced provider.
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